Product inquiries
Answers from an approved store catalog and knowledge — no invented live prices outside the fixture.
Marshal
Ecommerce sales/support Agent on the platform: product inquiries, synthetic order status, and human handoff — no live store during preview.
Ecommerce sales and support Agent on Assistants Pro AI
Turn every customer message into a product answer, order update, or clear handoff
Marshal answers from approved store knowledge, tracks synthetic orders, and knows when to hand off to support. The Pharma Flow story here is an existing-subscription-like fixture for settings practice — not a claim of a live paid tenant.
No invented live pricesNo live store bind during previewPharma Flow = subscription-like fixtureDemo available (local)
Illustrative mock — not real store or customer data.
Where is my order ORD-SYN-1042?
Per synthetic data: the order is in transit. Final confirmation stays with support if you need a change.
Synthetic order statusIn transit — synthetic
- Order ID
- ORD-SYN-1042
- Status
- In transit
- Next step
- Support follow-up if needed
What you get
Synthetic order status
Tracks orders from structured synthetic data so you can try the support path before any live store bind.
Human support handoff
Escalates complex, pharmacy-sensitive, or out-of-scope cases to support with a clear summary.
What we can say honestly about the current build
Internal understanding cases (APP-21)Platform web demo previewCommerce + support guardrails
Three steps from demo request to a reviewable preview
- 01
Request a trial
Send store details via the platform demo-request form (human review).
- 02
Prep a preview
We prepare an isolated preview with synthetic products/orders — no live store bind.
- 03
Review before any live bind
You review behavior and bounds; subscribe and live channel/store bind come after agreement.
Is it a fit for your store now?
- Recurring product, shipping, and order-status messages
- You need structured support handoff instead of scattered chats
- You want a reviewable trial before any live store bind
- A Pharma Flow binding story matters as an existing-subscription-like settings fixture — not a paid-tenant claim
A sales/support Agent — not a pharmacist-bot
Marshal is for commerce support work: a synthetic order status is not a live promise, and human handoff is required at pharmacy or ambiguous edges. No prescriptions, invented drug facts, or automated emergency care.
Questions before requesting a preview
Does it confirm orders or change live inventory?
Not during the preview. It shows synthetic paths; any live action needs agreement and a later bind.
How does Pharma Flow relate?
Historically Marshal mounted on a Pharma Flow store. On the platform that linkage is shown as an existing-subscription-like fixture for settings practice — not a paid-tenant claim or a live store you can mutate from here.
Does it answer drug or prescription questions?
No. Pharmacy or clinical questions escalate to human support.
What should we send for a trial request?
Store name, commerce type, and contact details — no sensitive customer data. Use the platform demo-request form.